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The state of Vermont has an arbitration board of its own, consisting of five members, including an auto dealer and one auto mechanic as well as three people who have no involvement in the auto industry. A vehicle owner with a qualifying car may present his or her case to the board at a hearing, which the state holds twice a month. The board will listen to both sides of the argument and may issue a ruling of one of the following four types:
- 1. Rule in favor of the manufacturer
- 2. Dismiss the case.
- 3. Rule in favor of the owner, by declaring that the manufacturer must provide a comparable new replacement vehicle to the owner.
- 4. Rule in favor of the owner by declaring that the manufacturer must refund the purchase price, including all fees and taxes, less an adjustment for wear, tear, and miles driven.
A hearing will be held within 45 days of filing an application with the state. Once a hearing is completed, the results will be made known within 30 days.
Should the manufacturer offer its own arbitration program, the owner will have the option of pursuing relief through that program instead. Should he or she opt to seek relief through the manufacturer’s arbitration procedure, he or she will forfeit any opportunity to do so through the lemon law.
Some information regarding the Vermont lemon law can be found at the site of the state Department of Motor Vehicles.
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